Terms and conditions

Our WordPress plugins and themes

To read the End User Licence Agreement  (EULA)  for each of our plugins, please click on the links below.  Please note, these terms and conditions are also displayed on the checkout page prior to purchase.

Terms and conditions:

  1. Plugin refunds: We are more than happy to provide a refund within 14 days of your purchase. However please allow us to try and fix your issue before asking for a refund.
  2. We can only offer refunds if your website meets the minimum hosting requirements for WordPress.
  3. Subscription renewal refunds: We send out renewal emails to all customers 30 days prior to renewal with instructions on how to cancel. If you forget to cancel a licence subscription and the licence is subsequently renewed we are unable to provide a refund.
  4. Trial refunds. We offer a free 14 day trial for a number of our WordPress plugins. Customers can cancel these trials at any time within the 14 days. We also send out an email two days prior to the end of the trial with cancellation instructions. If you forget to cancel a trial and payment is made we are unable to issue a refund.
  5. Please open a support ticket before asking a refund for a technical issue.

All PootlePress plugins and themes are sold and licensed under the GPL licence.

WordPress training, WordPress Xpress, Club Pootle and the Pootlepress Academy

  • All payments are required in full prior to the courses.
  • Payments for Pootlepress courses, WordPress private training, Club Pootle, WordPress Xpress and the Pootlepress Academy are non-refundable. Club Pootle subscriptions can be cancelled within your account, and Pootlepress Academy subscriptions can be cancelled from within your paypal account, where the recurring payment was set up.
  • WordPress Xpress is a service where we spend 1 day helping you build your website in 1 day. It is not always possible to completely finish the website in 1 day, but we give you guidance or instructions on how to finish it.
  • For our Group Courses if you cannot make your booked date then we are unable to refund the cost of the course. However if you are able to give at least 2 weeks notice, we will do our best to accommodate you on a future course.